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Understanding what drives patient satisfaction can give you a competitive advantage. Satisfied patients are more likely to come back and provide positive word of mouth.
ISMA’s patient satisfaction survey, “How Are We Doing?” is a simple, inexpensive tool to help you evaluate services and improve patient/physician communication. The survey asks 13 questions concerning:
- Phone etiquette
- Appointment scheduling
- Office hours and environment
- Facility accessibility and convenience
- Office wait time
- Communication with the doctor
Order 100 surveys for $20. For a sample, email Rhonda Bennett or call (800) 257-4762, or (317) 261-2060.
