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Patient satisfaction survey provides insight into your practice
e-Reports, Dec. 19, 2011
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Understanding what drives patient satisfaction can give you a competitive advantage. Satisfied patients are more likely to come back and provide positive word of mouth.

ISMA’s patient satisfaction survey, “How Are We Doing?” is a simple, inexpensive tool to help you evaluate services and improve patient/physician communication. The survey asks 13 questions concerning:

  • Phone etiquette
  • Appointment scheduling
  • Office hours and environment
  • Facility accessibility and convenience
  • Office wait time
  • Communication with the doctor

Order 100 surveys for $20. For a sample, email Rhonda Bennett or call (800) 257-4762, or (317) 261-2060.

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